29 Best Stay Interview Questions To Ask [+ Template]
Stay interviews are becoming an important part of employee retention efforts, with a recent 40% increase in companies using them. Did you know that if you ask effective questions, you can reduce turnover by as much as 20%?
Asking the right stay interview questions is crucial if you want to make a stay interview a valuable source of information. In this article, we’ve listed 29 must-ask stay interview questions to help you keep your best talent.
Contents
What is a stay interview?
How long should a stay interview be?
Why should you conduct a stay interview?
Stay interview questions to ask
Stay interview questions template
Guidelines for stay interviews
What is a stay interview?
A stay interview is a tool organizations use to gauge why their (high-performing) employees are staying with them. It’s a rather informal conversation where a manager or HR asks an employee a predetermined set of questions about their experience at the company.
Unlike the term stay interview suggests, it’s not meant to keep employees from leaving, at least not primarily. It’s more about gathering valuable feedback from your employees and continuously improving employee satisfaction and engagement.
Stay interviews differ from exit interviews in various ways. The most obvious difference lies in the timing of the interview. An exit interview takes place after an employee has resigned, while a stay interview is conducted with current employees.
The exit interview is part of the final stage of the employee life cycle, the offboarding process. As such, it aims to shape the critical last impressions employees will have of the company – and the image they’ll portray to the outside world.
The stay interview is quickly becoming an indispensable tool for organizations in their attempt to retain top talent.
How long should a stay interview be?
A stay interview typically should last between 30 to 45 minutes, not more than an hour. This duration is long enough to delve into meaningful conversations about the employee’s experiences, concerns, and motivations yet short enough to keep the discussion focused and respectful of the employee’s time.
Why should you conduct stay interviews?
We briefly touched on some of the benefits that come with regularly conducting stay interviews already. Here are some more reasons why it’s beneficial to hold them:
Improving employee retention
When asking the right questions, a stay interview can give you tremendous insight into what people love about working for your organization – and what can be improved.
Let’s say, for example, that 7 out of 10 interviewees feel like they’re not getting enough recognition for their work. Implementing a simple employee and/or peer recognition program might be enough to solve this issue, boost employee engagement and, by extension, improve your employee retention rate.
Especially in a time where up to 40% of the global workforce are considering leaving their employer this year, it’s these things that can make all the difference.
Getting valuable employee feedback
Without data, you’re just another person with an opinion is an often-heard quote. And for a good reason, since it holds true for so many things, including your employee experience.
You may think that you know exactly why people love working for your company; their awesome colleagues, challenging projects, great culture, or maybe even all of the above.
But in reality, your employees want to stay because of the flexibility they get, the autonomy to make decisions, and the opportunities the company gives them for professional development.
The fact of the matter is, you simply don’t know until you ask them. So before you start doubling down on something you think people want, it’s best to gather their feedback during a stay interview.
Boosting employee satisfaction and engagement
Stay interviews can be a useful engagement strategy. They allow you to identify pain points and areas of improvement before they become reasons for people to start looking for greener pastures.
There are, however, two conditions for the ‘stay interview engagement strategy’ to work:
- There needs to be a trusting relationship between the manager and the team member if the latter is to honestly talk about what doesn’t work for them.
- You’ll need to actually act on the feedback you gather during the stay interviews and change things. Otherwise, people will end up disengaged rather than engaged.
Stay interview questions to ask
Relevant stay interview questions will allow you to have productive conversations with your employees. We’ve put together a list of 29 employee stay interview questions with a brief explanation of why they are useful to ask.
To make the list less overwhelming, we’ve divided the questions into 5 bite-sized categories:
- Questions about the employee
- The job
- The company culture
- The work environment
- The technology
Some stay interview questions may qualify for several categories, while others may not be relevant for your organization or a specific stay interview.
In other words: you can mix and match according to your needs. Here goes!
Stay interview questions about the employee
1. What do you look forward to most when you come to work every day?
Answers here can vary widely. For some, their favorite part may be to work alongside their colleagues, while for others, it will be all about the projects they are working on.
Over time, however, as you gather more data, you might be able to detect some trends here.
If, for instance, you find that for most employees, it really is your company culture they like best, you can leverage this in your employer branding efforts.
2. What do you dread about work every day?
The same thing goes for this question, but then the other way around. Once you spot a trend here, it’s probably time to take action.
3. When was the last time you thought about leaving the company?
A top performer who thought about leaving the company yesterday may need more immediate attention than someone who last thought about going elsewhere a year ago.
4. What situation made you think of leaving?
This question will provide you with employee-specific information. Some people may think of leaving because they don’t find their job challenging anymore. Others will do so because they feel they don’t earn enough or because they don’t feel valued.
Knowing what triggers someone to think of leaving can help you create a more satisfying employee experience for them.
5. Would you recommend our company to job-seeking friends? Why (not)?
This is an important question for your employer brand. Jobseekers see employees as a reliable source because they experience firsthand how it is to work for your company.
If people consistently answer the same things – whether they are related to a ‘yes’ or a ‘no’ – you will know what to (dis)continue.
6. What would tempt you to leave the company?
While this question may feel similar to question number 4, there is a clear difference between the two.
A situation that makes someone think of leaving will often be something that comes from within the company; its culture, the job, a strong disagreement with the direction the business is taking, etc.
A temptation to leave often comes from outside the company; a job that’s impossible to refuse, a partner that gets a job in another country, the opportunity to start your own business, etc.
Download the stay interview questions in a PDF format:
Stay interview questions about the job
7. What is the best part of your job, and how can we incorporate more of this into your role?
People will naturally like different aspects of their job. Here too, though, you will see certain answers that keep popping up over time.
You can use this data to 1) where possible, give employees more of what they love to improve their satisfaction and engagement, and 2) emphasize the cool parts of the job to job seekers.
8. What part of your job would you cut out straight away if you could?
As you gather more data, you’ll be able to detect emerging trends. This will help you minimize the not-so-great parts of the job for your current employees.
9. Which of your talents and strengths are you not using in your current role?
This question will give you insights into where an employee might want to go next in their career.
10. What would make your job even more satisfying?
There are always things that we can do better. This question can help you find out where to start, especially once you see more of the same answers.
11. How do you prefer to be challenged or stretched in your role?
Understanding how employees like to be pushed out of their comfort zones can help managers provide opportunities for growth that are both motivating and rewarding.
12. Can you share an example of a time you felt extremely proud of your contribution to the team or company?
Asking for specific instances of pride in their work allows you to understand what accomplishments or contributions make your employees feel valued and significant. This insight can guide how your organization and individual teams assign projects and recognize achievements.
13. Do you feel you’re getting clear goals and objectives?
This tells you something about the way people are managed. If employees consistently answer this with a ‘yes,’ you can praise your managers.
If not, this needs to be addressed because having clear goals and objectives helps employees see the part they play in achieving the company’s goals.
14. What can your manager do more or less of?
Managers have a significant impact on the way people experience work. Therefore, the information coming from this question can be super valuable in optimizing the employee experience.
For an honest answer, though, employees need to feel psychologically safe and assured that their feedback will be received constructively and without repercussions.
15. What do you think of the L&D opportunities that are available to you?
If you want people to stay with you in the long run, it’s essential to give them opportunities for professional and career growth. To ensure that you can offer them what they need, it’s important to ask this question.
Stay interview questions about the company culture
16. Do you feel valued and recognized in the company?
Put simply, if your company is good at making people feel valued and giving them the recognition they deserve, this will have a positive impact on people’s engagement and productivity.
On the other hand, a lack of appreciation can push people to move elsewhere—all the more reason to include this question in your list of employee stay interview questions.
17. How would you like to be recognized for the work you do?
Even if you have an awesome employee recognition program in place, there might be ways to make it even better or more personal.
18. How do you prefer to receive feedback for your work?
Different people have different preferences for receiving feedback. Understanding these preferences can help you build an effective culture of feedback at your organization that enables employees to thrive
19. What are we currently not doing as a company that you feel we should?
Recurring answers to this question will be very useful in making your company an even better place to work—both for your current and future employees.
20. How well do you think our company culture supports your mental health and wellbeing?
With increasing awareness of the importance of mental health and employee wellbeing, this question helps you assess whether your workers perceive the company culture as supportive and what improvements might be necessary.
Stay interview questions about the work environment
21. What would make your work environment more enjoyable or productive?
Directly addressing the work environment allows you to make practical changes that can improve your employees’ daily work life, potentially increasing overall job satisfaction and productivity.
22. Are you satisfied with our current work from home policy? If not, what do you think we need to change?
By asking your employees about their thoughts on your work from home policy, you can identify areas of improvement and ensure the policy supports employee engagement, productivity, and work-life balance.
23. How do you feel about the balance between your work and personal life, and is there anything we can do to support a healthier balance?
Addressing work-life balance shows concern for the employee’s wellbeing outside of work. It can lead to discussions about flexible working arrangements or other supports that enhance employee satisfaction and retention.
24. What’s one policy or rule you believe is outdated or unnecessary, and how do you think it should be changed?
This question encourages employees to share their perspectives on organizational policies, potentially uncovering areas where you could make employee-centric changes.
Stay interview questions about the technology
25. Do you have enough tools and resources to do your job properly? If not, what is missing?
Whether or not people feel they’re fully equipped to do their job directly impacts their experience – and on how well they do their job.
Therefore, the answers you get to this question are constructive in optimizing the technology your employees use.
26. How satisfied are you with the tools you use to communicate with your colleagues when working remotely? (Video calls, chat systems, shared docs, etc.)
The tools your employees have to stay in touch with each other (and with your customers) need to work smoothly to ensure effective collaboration.
27. What software/tool should we stop using right away?
We all have that one system or tool we’d rather not use at all (often admin-related). If this is something employees only use once or twice a year, then you might be able to say, well, nobody is perfect.
If, however, this is a system your people need to use on a (near) daily basis, this will for sure have a negative impact on their employee experience, and you should seriously consider other options.
Questions to wrap up the stay interview
28. Is there anything else you’d like to add or discuss that we haven’t covered today?
This open-ended question gives employees a final opportunity to bring up any issues, ideas, or feedback they feel haven’t been addressed, ensuring they leave the interview feeling fully heard.
29. Thank you for your honesty and openness today. How can we make these conversations more effective or comfortable for you in the future?
Expressing gratitude for the employee’s participation and seeking feedback on the stay interview process itself demonstrates a commitment to continuous improvement and values the employee’s comfort and engagement.
Guidelines for stay interviews
Let’s take a look at some of the practical aspects of conducting a stay interview. Who should be doing it? How long does it take? When is the best time for an interview?
We’ll answer these questions and more in this section. While the initiative of launching a stay interview program will usually lie with HR, it’s often the manager who conducts the interviews. The below tips are, therefore, written from an HR perspective.
- Start small. You don’t have to conduct stay interviews with every single employee. Focus on your long-term, high performers, and high potentials to begin with.
- Make stay interviews a regular activity. Regular can mean different things to different companies, but we’d say try to conduct a stay interview at least once a year.
- Determine when the interview takes place. There are a few things to keep in mind here. For starters, it doesn’t make much sense to conduct a stay interview with an employee that just started working for your organization; they’re not fully settled into their role and the company yet. Also, don’t add the stay interview to people’s performance reviews but have them as a separate activity. Lastly, try to schedule all stay interviews within a relatively short period of time. This will allow you to gather all the feedback and, if necessary, act upon it without leaving it unaddressed for too long.
- Decide who will lead the stay interview. It makes sense for managers to conduct these interviews since they probably have a stronger, more trusting relationship with the people in their team than HR. However, if it’s the manager, bear in mind that they might need to receive a short training on how to hold a stay interview.
- Schedule enough time. Typically, a stay interview lasts between 30 minutes to 1 hour.
- Structure the interview. Create a stay interview template so that each manager follows the same structure and each employee gets asked the same questions.
- Ask relevant questions. As obvious as this may seem, it’s also the core of an effective stay interview. We’ll list some example questions below.
- Gather all answers in the same place. Eventually, the information gathered during the stay interviews will have to be analyzed if you want to be able to take action. This will be a lot easier if the info is stored centrally and easily accessible, for instance, in your Talent Management System.
- Summarize. Before they wrap up the interview, managers should summarize the employee’s key reasons to stay or leave to avoid misunderstandings (you can add this to your stay interview template so you won’t forget).
- Look for patterns and trends. Do you detect any reasons why employees stay or leave multiple times? Identify these. This will help you find ways to strengthen the positive and reduce the negative factors.
- Take action! An exclamation point is in order here. Stay interviews can be instrumental in keeping your employees happy, and increasing loyalty and organizational commitment. But, and this is a big but, only if you take their feedback seriously and act when necessary.
Wrapping up
In a time where a significant part of the global workforce is thinking about leaving their company, taking a thorough look at your employee engagement and satisfaction should be a priority.
A stay interview can be a very useful tool in gauging why your employees are staying and where you can improve as a company. We suggest you start using it ASAP.
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