FAQs
What is the refund policy?
Your enrollment is always 100% risk-free with our 60-day money-back guarantee.
We pride ourselves on high-quality programs. That’s why we feel comfortable offering a 60-day money-back guarantee to ensure that you are fully satisfied.
If for any reason it’s not your thing, you can simply request a full refund within 60 days after your enrollment date and get your money back.
Will my access automatically renew?
No. Single access licenses do not renew automatically. They automatically expire after the 12 months access duration.
I am having problems with my credit card
Here are a couple of possible solutions:
- Make sure that the billing name + address entered match the details associated with your card.
- Call your credit card issuer to make sure your card is activated for this (international) payment.
- Try using your card via PayPal (if available in your country/currency).
If you keep encountering issiues, please ask for assistance from our excellent support team here.
Is this checkout secure?
Yes! Our entire website is secured using an SSL encryption certificate. Your data is automatically encrypted before being sent to our servers.
Credit card payments are securely processed by Stripe and PayPal.
Will I receive an invoice?
Yes. We will generate the (pdf) invoice upon completing the payment and automatically send it to your inbox with the payment receipt.
How do I create my account?
After completing the payment, you will be prompted with the instructions to create your account. You can be ready to start learning within five minutes.
Do you offer any other payment methods?
Direct bank transfers are only available for selected products.
Note: international bank transfers may take up to 7 working days to arrive. Your account will only be activated once the payment has been received in full.
Request a direct bank transfer by contacting our excellent support team here.